Who We Are

Zen Chez Nous is a team of self employed Massage Therapists located in Pointe-Claire, Quebec. We provide Massage Therapy services to the general public and we are all Registered Massage Therapists with a quebec association. (AMQ, RAMQ)

As Registered Massage Therapists (RMTs) we, at Zen Chez Nous, must collect a certain amount of personal information from you in order to provide you with our services in a safe manner. We are required by law to make sure that any personal and health information collected from you is done so responsibly. Our privacy policy below details your rights as a client and how your personal health information is protected.

 

What is Personal Information?

Personal information is information about identifiable individuals. Personal information includes information that relates to:

• An individual’s personal characteristics (e.g., gender, age, income, home address or telephone number, ethnic background, family status);

• Health (e.g., health history, health conditions, health services received by them);

• Activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).

 

We Collect Personal Information: Primary Purposes

Like other health & wellness practitioners, we collect, use and disclose personal information in order to serve our clients. The primary purpose for collecting personal information is to provide Massage Therapy treatment. For example, we collect information about a client’s health history, including their family history, physical condition, function and social situation in order to help us assess what their health needs are, to advise them of their options and then to provide the health care they choose to have. A second primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services we can identify changes that occur over time.

We Collect Personal Information: Related and Secondary Purposes

Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:

• To invoice clients for goods or services that was not paid for at the time, or to collect unpaid accounts.

• To advise clients of appointments.

• Clients or other individuals we deal with may have questions about our goods or services after they have been received. We retain our client information for a mandatory minimum of ten years after the last contact to enable us to respond to those questions and provide these services.

• To keep clients informed of our events, promotions and other information related to our business.

• On our website, we only collect the personal information you provide, and only use that information for the purpose you gave it to us (e.g., to respond to your email).

Disclosure of your personal information:

We do not disclose your personal information to any third parties to enable them to market their products and services.  We are required, however, to disclose information to certain governing organizations and to your insurer in order to obtain payment of our account.  In addition, we will disclose your personal information when:

1. Required or authorized by law to do so;

2. You have consented to the disclosure;

3. Necessary in order to establish or collect sums owing to us;

4. When certain types of abuse are suspected;

5. To reduce a significant risk of serious bodily harm to a person or the public

6. We engage a third party to provide administrative services to us, such as computer back-up services or archival file storage

7. The information is already publicly known.

8. In order to facilitate the provision of health care services.

9. To transfer or sell the professional practice to another person and to allow that person to access the practice, so long as he or she signs an agreement to keep the information confidential and secure.
    

Marketing and Personal Information

Your personal information will never be provided or sold to third parties for marketing purposes.

Protecting Your Personal Information

We understand the importance of protecting your personal information. For that reason, we have taken the following steps:

• Paper information is either under supervision or secured in a locked cabinet.

• Computers are under supervision and are password protected.

• Electronic information is transmitted either through a direct line, or has identifiers removed, or is encrypted.

• External consultants and agencies with access to personal information must enter into privacy agreements with us.
   

Retention and Destruction of your Personal Information

We need to retain personal information for some time to ensure that we can answer any question our clients may have about the services provided and for our own accountability.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.

 

You Can Look at Your Information

With only a few exceptions, you have the right to see what personal information we hold about you. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access.

Some exceptions may apply. For example, when the information relates to law enforcement, legal proceedings or another individual, you may not get to see the record.

If there is a problem we may ask you to put your request in writing. If we cannot give you access, we will contact you as soon as possible and within 30 days, to tell you the reason, as best we can.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information. Do note that we cannot correct a record that was created by someone else as we do not know enough about the record to change it. Also, we cannot correct details where, for example, the opinions or observations in the record were made in good faith. You are entitled to be told the reasons for not making a correction and of your right to have a statement of disagreement attached to your records.

 

Questions?

If you would like further information, you can contact us at the clinic and we would be happy to discuss any questions or concerns you may have.

 

Zen Chez Nous

269 boul st-jean, suite 203

Pointe-Claire, QC

Phone: 514-695-9559

www.zencheznous.com